Description

POSITION: Concierge

REPORTS TO: Business Office Manager

FLSA: Hourly

OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.

POSITION SUMMARY:

The Concierge is responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff. This position is the first impression of the Community.

ESSENTIAL JOB FUNCTIONS:

• Supports the mission, vision, and goals of the organization, upholding and promoting company culture and vision.
• Greet visitors seeking information about the property.
• Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel.
• Direct visitors to appropriate office or resident apartment.
• Responsible for assisting residents, family members, and guests with general requests. Responsible for arranging tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour.
• Answers telephones, record, and channel information.
• Displays knowledge of the services and programs and other pertinent information regarding the property.
• Responsible for the mail meter, stamps, making copies, and other tasks related to office operations.
• Processing incoming mail. Sort property mail and distribute mail to mailboxes.
• Maintains reception area in a neat and orderly fashion. Ensure that the reception desk and lobby have current property literature on display.
• Ensure that the lobby is free of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available.
• Performs clerical duties for property staff as directed by supervisor.
• As requested, aid in the dining room serving resident meals.
• Provides support to the Community’s marketing efforts through positive/friendly interaction during property tours and telephone contact with the public, and as directed by a supervisor. Communicates any observed or suspected resident change of condition to a supervisory immediately.
• Maintains a safe work environment for all staff, residents, and guests, following established safety standards. Encourages teamwork through cooperative interactions with co-workers and other departments.
• Supports a positive and professional image through actions and dress.
• Attends training courses at community and maintains up to date monthly, quarterly, annual training through designated Learning Management System (LMS).
• Other duties as assigned, and which relate to the success of the community and the care, comfort, and happiness of our residents.

EXPERIENCE, QUALIFICATIONS & SKILLS:

• High school diploma or equivalent preferred.
• Able to read, write, and understand the English language, and be able to follow written or oral instructions.
• Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations.
• Able to deal professionally with personnel, residents, family members, visitors, and the public.
• Knowledge of administrative practices, processes, and guidelines.
• Experience using computer software (Microsoft).
• Have patience, professionalism, cheerful disposition, and enthusiasm, and be willing to handle residents, staff, and visitors, based on whatever maturity level at which they are currently functioning.

Requirements

QUALIFICATIONS:

• High school diploma or equivalent preferred.
• Able to read, write, and understand the English language, and be able to follow written or oral instructions.
• Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations.
• Able to deal professionally with personnel, residents, family members, visitors, and the general public. • Knowledgeable of administrative practices, processes, and guidelines.
• Experience using computer software (Microsoft)
• Have patience, professionalism, cheerful disposition and enthusiasm, and be willing to handle residents, staff and visitors, based on whatever maturity level at which they are currently functioning.

PHYSICAL QUALIFICATIONS:

• Walk/Stand – must be able to continuously walk and stand.
• Environment Condition – must be able to perform work both inside and outside
• Sit – sit infrequently
• Lift - constantly 0-25 pounds
• Carry - constantly 0-25 pounds
• Push - constantly 0-25 pounds
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available
• Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 25 pounds or less.
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.
• Reach– must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more.
• Sensory Vision – must be able to read clearly with or without corrective lenses
• Hear - Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices.
• Speech/Language – must have strong command of English sufficient to read and write and interpret administration information.